Returns & Satisfaction
At Grand Luxe Tea, we want every order to feel like a moment worth savoring.
Due to the nature of our products, we are unable to accept returns on opened tea products. However, if your order arrives damaged or there is an issue with your order, please contact us within 14 days of delivery so we can make it right.
Unopened items may be returned within 14 days of delivery. Items must be unused, unopened, and in their original packaging.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
To start a return or report an issue, please contact us at:
Please include your order number, name, and a brief description of the issue.